Question 1

¿Cuál es su pedido mínimo (MOQ)?

Accepted Answer

El MOQ depende del tipo de producto, los materiales, el nivel de personalización y los requisitos del pedido. En pedidos de proyecto o productos personalizados, primero revisamos planos, parámetros técnicos y cantidades de compra antes de fijar el mínimo más adecuado.

Question 2

¿Podemos hacer un pedido de prueba pequeño antes de uno grande?

Accepted Answer

Sí, según las necesidades reales del producto y del proyecto. Los clientes nuevos pueden evaluar primero la viabilidad de un pedido de prueba antes de pasar a la producción a gran escala.

Question 3

¿Se pueden hacer muestras antes de la producción en serie?

Accepted Answer

Sí. Para productos personalizados, si el cliente lo solicita, se pueden preparar muestras. El coste de la muestra, el plazo de muestreo y los gastos de envío se confirman por separado según la especificación del producto.

Question 4

¿Trabajan con contratistas, promotores inmobiliarios y mayoristas?

Accepted Answer

Sí. Zhoupeng atiende a compradores internacionales de proyectos, contratistas, promotores inmobiliarios, diseñadores, importadores, distribuidores y otros socios comerciales B2B.

Question 5

Do you provide OEM and ODM manufacturing?

Accepted Answer

Yes. We take OEM and ODM projects based on client drawings, reference images, technical specifications or product concepts. Before production our team can assist with design development, material selection and manufacturing feasibility.

Question 6

Can you produce to our drawings?

Accepted Answer

Yes. You may provide CAD drawings, dimensional parameters, specifications, reference images or project files. After reviewing the material we confirm product structure, materials, hardware and production requirements before starting.

Question 7

Can products be developed from reference images alone?

Accepted Answer

Yes. Reference images can serve as the basis for development. However all technical details — dimensions, internal structure, materials and hardware — must be confirmed before production.

Question 8

Can dimensions, colours and materials be customised?

Accepted Answer

Yes. Dimensions, surface finish, colour, panel material, hardware and some structural details can all be customised according to project needs and manufacturing feasibility.

Question 9

Can you provide CAD drawings or 3D design support?

Accepted Answer

Yes. For qualifying customised and project orders we provide technical drawings and design development support, confirming dimensions, structure, materials and product details before production.

Question 10

Can you print our brand for private-label products?

Accepted Answer

OEM branding and private-label requirements can be discussed per project. Please provide your logo, labels, packaging and other brand requirements during project assessment.

Question 11

Which materials do you use?

Accepted Answer

Material selection depends on the product and project. Common materials include plywood, MDF, melamine-faced MFC / MFB board, solid timber and other confirmed decorative or functional panels.

Question 12

Can hardware brands be specified?

Accepted Answer

Yes. Hardware specifications can be selected to your quality standard, target budget and project needs. If a specific brand or model is required, provide the parameters at quotation stage.

Question 13

Can you offer different material grades for different budgets?

Accepted Answer

Yes. Material and hardware combinations can be matched to quality requirements, use case and target budget. Final material specifications are confirmed before production.

Question 14

How is product quality controlled?

Accepted Answer

Quality control follows the confirmed project specification strictly. Before shipment we inspect key items including raw materials, dimensions, machining accuracy, edge banding, assembly, appearance and packing.

Question 15

Do you hold relevant certifications?

Accepted Answer

Corporate and management-system certifications are published on our certificates page. Whether a certification applies to a specific product or project must be verified against the official certificate and actual project requirements.

Question 16

How long is the production lead time?

Accepted Answer

Production lead time depends on product type, quantity, materials, level of customisation and current factory scheduling. We provide an accurate lead time after assessing project requirements.

Question 17

How long does sampling take?

Accepted Answer

Sampling lead time is determined by product complexity and the availability of materials and hardware. Once all technical specifications are confirmed we provide an estimated sampling schedule.

Question 18

Can you handle large-volume orders?

Accepted Answer

Yes, subject to project assessment. For large-volume orders we verify purchase quantities, technical parameters, material stock and delivery timing to confirm capacity and the production plan.

Question 19

Can production and delivery follow our project milestones?

Accepted Answer

Yes. Project orders can have production and shipment coordinated against confirmed drawings, quantities and target delivery dates, with detailed milestones set during project planning.

Question 20

How is furniture packed for international sea freight?

Accepted Answer

Packing is designed around product structure and transport conditions. Depending on the product we use cartons, protective cushioning, reinforced packing and knock-down (KD) packing where suitable.

Question 21

Do you support knock-down (KD) packing?

Accepted Answer

Yes, where product structure allows. KD packing reduces cargo volume and improves container utilisation. The final packing method is confirmed against product structure and destination-port requirements.

Question 22

Can you provide carton dimensions, gross weight and CBM?

Accepted Answer

Yes. After order confirmation we provide carton dimensions, gross weight, quantities and estimated container volume based on the final packing plan.

Question 23

Can mirrors and glass get reinforced protection?

Accepted Answer

Yes. Products containing mirrors, glass or other fragile components are assessed individually and given tailored protective packing and reinforcement.

Question 24

Can you help arrange international freight?

Accepted Answer

Freight arrangements can be discussed according to destination country, order scale and agreed trade terms. Freight and logistics are confirmed separately from product pricing.

Question 25

Which international trade terms do you support?

Accepted Answer

Trade terms are confirmed order by order. Depending on the project and logistics plan, quotations may use EXW, FOB or CIF. The applicable Incoterm is written clearly on the quotation and proforma invoice.

Question 26

Which payment methods do you accept?

Accepted Answer

Payment terms and methods are set per order and stated on the formal quotation or proforma invoice. Customised products may require a deposit before production starts.

Question 27

Is the quotation a final price?

Accepted Answer

Quotations are calculated on the specification, quantity, materials, hardware, packing and trade terms confirmed at the time of quoting. A change to any of these adjusts the quotation accordingly.

Question 28

How long is a quotation valid?

Accepted Answer

Each quotation states its validity period. Beyond that period, external factors such as material prices, exchange rates and freight affect the final price.

Question 29

What should we do if goods arrive damaged?

Accepted Answer

Contact us immediately with photos, video, packing condition and order documentation. We verify the issue against order specification, packing standard and transport conditions and propose a resolution.

Question 30

How are missing fittings and hardware handled?

Accepted Answer

Please provide the product number, purchase quantity and a list of missing fittings. After verification we coordinate the corresponding solution.

Question 31

Do you provide installation documentation?

Accepted Answer

Where conditions allow, installation drawings, assembly instructions and other technical documents can be provided according to product and project needs.

Question 32

Can we reorder the same specification?

Accepted Answer

Yes. Repeat orders reuse the confirmed specification, drawings, surface finish and hardware parameters, which helps keep consistency across batches. Any modification must be confirmed before the new order enters production.

Question 33

Do you support long-term project cooperation?

Accepted Answer

Yes. Zhoupeng builds long-term cooperation with property developers, contractors, designers, importers and dealers. Product scope, purchase volume and lead time are assessed separately for each project.

Preguntas frecuentes

Índice de preguntas

Export orders

ODM customisation

Two-base scheduling

Materials and craft

Export packing and logistics

Cooperation models

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